Very efficient and good service
I travelled for 2 hours for my appt to be told that the part (a sat nav) wasn't available. Prior warning would have been appreciated.My husband called and after some work for both parties one was found and fitted the next day.
The sales service from Rose nad the team was very good
Staff attentive, friendly and knowledgeable
It went very smoothly
I have found with my own purchases (3 new cars) your service to be first class.
Very good service from all concerned
This was a revisit as have just collected my third mini. Staff are always attentive, polite, helpful and ready to do a deal!
The Mini team were excellent and made purchasing our new car very easy and lots of fun. Molly, in particular, at Mini Bath was really super to work with and made the whole purchasing experience a real pleasure.
I find the staff very courteous. They drive me into Bath while the mini is being serviced and then collect me when it's ready. Altogether a nice experience.
All the staff were extremely helpful.
100% effort by Dick Lovett Bath
No issues came up. I was kept informed of progress throughout.
Totally customer focused, friendly and helpful in getting the best package for me from the options available and my budget.
Everything went very smoothly.
Staff couldn't do enough for you
Staff made me feel extremely welcome and ensured I understood everything, making certain that they answered and questions I had, with a polite and friendly attitude. Staff have a high quality service and did not rush any sales.
As the delivery of the mini took a little longer than anticipated I have put "very satisfied". The purchase and delivery of car could not have been easier.
I was happy with the service I received from the staff and the time that was put into ensuring that I knew about the functions and controls in the new car.
I have given this answer because when I book a service this is immediately confirmed and I am also sent a reminder nearer the day. I also feel content when driving away that the work has been done properly.
Drop car off was easy, at pickup every thing explained and all questions answered to my satisfaction
Fee small issues that were rectified
Easy to drop off and confirmation of activities and when they would be finished.
I was well looked after but still waiting for job to be finished. No doubt it will be completed on my next visit.
Car wasn't repaired properly the first time.
Straight forward booking clear advise from service staff
Luke and Shauan are very good at there job. And very happy . Nothing was to much to ask for .
Mannerisms to very good standard when booking car in service.Came and collected car from home and returned it.Kept me updated on completion of the service Thumbs up from me.
Excellent service as always!
Not a lot of communication once we had agreed purchase so it took longer
They said two hours and they took two hours.
When I booked I was not told that the MOT could be a timed appointment as opposed to a whole afternoon.You continue to address this email and correspondence to Mr Roche, whereas in fact the Mini is owned by MRS S ROCHE!
Car indicated service required which turned out to be MOT. This not spotted until I arrived.
easy booking of car for service and MOT on the phoneefficient receipt of car by staffmanaged to chat to Harry in Finance about future plans for my Mini on collection of car, I got very clear over view of the work done and advisory work
Professional, friendly, helpful service throughout.
Happy with the service as part of my TLC pack. I live 25 miles from the garage, there wasn't a courtesy car available so problematic getting to and from the garage. Minor observation - the complementary wash left my car dirtier than when I left it
As always fabulous service from Lewis, Dave, Aaron and Simon!
Very good customer service from Harry and his colleague, lots of tea and time to explain how things work and nothing was too much trouble. A very different experience from the Audi garage at Peasedown where no one spoke for 25 mins!!!
Ecause, as always, I was given a price for jobs that needed doing and they were so high I then had to take the car somewhere else to get this sorted. I would much rather have a competitive quote and get all work done in one bit.
Quick effilent service and customer service
Customer Service and Service Timeliness were spot on.
Standards have risen again