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Customer Reviews.

service

5

Very honest and open discussion with the service team. Was told that car did not need a service or any of the other work it was booked in for (the service light had come on in the car along with another message which I was told was spurious) just MOT

05 December 2017

service

5

Excellent service

05 December 2017

service

5

Friendly, efficient, got job done

05 December 2017

sales

5

Philly was good, helpful, knew her product and nice to deal with. So were the rest of the team we dealt with

04 December 2017

service

5

1 They liked and admired my car! good plus point2 prompt. didn't keep us waiting3Kept us informed

02 December 2017

service

5

Allowed me to work in the boardroom while my car was serviced

01 December 2017

service

5

The issue was fixed and the team were so friendly - not to mention they were able to cover the cost of the part due to it being an issue I shouldn’t be having on such a young car.

30 November 2017

service

5

Service completed within time specified. Staff friendly and helpful from booking in process through to pick up.

28 November 2017

sales

5

Friendly staff, knowledgable about the cars, didn’t feel forced into anything when signing up.

28 November 2017

service

5

I booked a 2 hr service slot and waited whilst this was completed. Surroundings were comfortable, hot and cold drinks plus wifi available. The service was completed in less than the allotted time so easier and quicker than having a courtesy car.

27 November 2017

service

2

The wheel of my car was damaged during the fitting of new tyres, which has necessitated another booking being made for the wheel to be repaired.

24 November 2017

service

5

Very pleased with the staff and technicians.

18 November 2017

service

5

My Mini and I were well looked after, as I state above.Relaxing show rooms to wait in.

17 November 2017

service

5

Excellent service friendly and professional staff

17 November 2017

service

5

Because as stated already, the staff were so efficient.

15 November 2017

service

4

Fixed the problem, kept me informed, loaned me a car for that duration.

13 November 2017

sales

5

Helped us choose the right car for our needs

13 November 2017

sales

5

Everything was really smooth from start to finish, I enjoyed the experience. More information prior to pick up day (particularly on the extra insurance that is recommended) is the only thing that would improve this.

12 November 2017

service

2

I have never had a good experience with Dick Lovett all gloss same old car dealer underneath. I have visited mini on Bath for service twice. On both occasions they failed to update the on board service history. Rubbish.

10 November 2017

sales

5

The process was thorough but made clear and simple to understand. We were kept fully updated during the short time between order and delivery.

09 November 2017

service

5

Staff always very helpful and they cleaned my car - bonus! Should pay attention to pull out seat area tho ??Didn't clean in there ????

09 November 2017

service

5

Arrangements were kept to effip

09 November 2017

sales

3

Comfortable surroundings, complimentary refreshments and generally a nice atmosphere.

09 November 2017

service

5

Fantastic service, very friendly, professional team. I was given a courtesy car which gave me ideas about my next mini!

04 November 2017

sales

5

Philly and Luke were always on hand to help. nothing was too much trouble

04 November 2017

service

5

car works again!

04 November 2017

service

3

I was disappointed that an outstanding fault with the "Stop/Start" system was not reported on.

31 October 2017

service

5

Friendly, attentive staff and car comes back clean.

30 October 2017

service

4

No real complaints, usual good service.

30 October 2017

service

5

Dick Lovett went beyond expectations by diagnosing a power hesitancy for free (turbo tube loose) while car was booked in for service. Excellent

28 October 2017

service

5

Dropped me into Bath to shop and picked me up when car was ready

27 October 2017

service

5

Organised and prompt

27 October 2017

service

4

Good service

26 October 2017

service

5

GOOD FRIENDLY HELPFUL SERVICE

24 October 2017

service

5

Everything went according to plan, reception staff were friendly and helpful.

24 October 2017

service

5

All staff polite , pleasant and professional. Contact made before completing additional work on car.

24 October 2017

service

5

The service team at Dick Lovett Bath always go out of their way to be helpful

23 October 2017

service

5

My car was inspected as I had a question over engine noise.. my mind was quickly put at rest & they handed my car back squeaky clean & running beautifully..

23 October 2017

service

4

Always such helpful staff, good advise ce and very accommodating to fit my car service in around my work/availability.

21 October 2017

service

5

Answered all of my questions about service

21 October 2017

service

5

Everything was done, on time and at my convenience. Plus extra investigations completed.

20 October 2017

service

5

Quick, easy and highly efficient

19 October 2017

service

5

Honest and knowledgeable service

19 October 2017

service

4

I always look forward to having my car serviced as it gives me an opportunity to do some work in a pleasant atmosphere while I wait.

19 October 2017

sales

5

Staff willing to give time and advice.Delivery of car really excellent, I felt a valued customer.

18 October 2017

sales

5

Continued courtesy emails from Luke (and Molly) and telephone calls keeping me fully informed at all times between purchase and collection of my new Mini.

18 October 2017

sales

5

As above, I was completely satisfied my experience, the team in Bath were second to none and each person I dealt with couldn't have been more helpful.

18 October 2017

sales

5

Could not have wanted for better service

16 October 2017

service

5

Car was booked in for the time & date we wanted. It was serviced, MOT’d and washed.

14 October 2017

sales

5

Fantastic service and support offered from start to finish. Special thanks to Rose Hadfield in Bath for all her help facilitating the purchase of our new Mini and going though everything with us so carefully ensuring we were entirely happy.