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Customer Reviews.

sales

4

Very friendly,professional and patient. But we did wait longer than expected for vehicle to arrive.

12 May 2018

service

5

The service staff were very helpful and polite and I was able to wait in comfort with tea or coffee.

12 May 2018

sales

5

Harrison Drew was excellent keeping me up to date with progress and making the part-exchange and purchase of my new mini very straightforward.

10 May 2018

sales

4

Bit of haggling over the price which was a bit painful but aside from that all great

09 May 2018

sales

5

Friendly, helpful staff, kept up to date with progress on cars arrival, lovely showroom, and a call after to make sure everything was ok

09 May 2018

service

5

Efficient and professional.

09 May 2018

service

4

Very good service, scary price tho.

02 May 2018

sales

5

Great communication throughout the process. Knew exactly what I wanted and they worked hard to meet my needs.

01 May 2018

service

5

polite and very efficient

01 May 2018

service

4

awaiting MOT certificate

01 May 2018

service

5

Good communication, but an email or text message to confirm courtesy car arrangements should be a must.

30 April 2018

sales

5

Excellent service

27 April 2018

service

5

Generally an excellent experience

27 April 2018

service

4

Despite the exceptional courteousness my car did have a scratch on the door which wasnÂ’t there when I left it. It was treated when I pointed it out with cutting agent but in my opinion should not have happened.

26 April 2018

service

2

I did not receive confirmation that the service had been completed and my further inquiries were ignored.

26 April 2018

service

2.5

I had some issues after I collected my car and I rang several times and left messages , very difficult to speak to the person in charge of service

25 April 2018

service

5

I had problems with Drive Train errors that kept occurring. They kept me informed re status of the investigations and picked up my car from home, leaving an excellent substitute car to drive. Staff are very friendly and empathetic.

25 April 2018

service

5

Dick Lovett Bath have made mini ownership easy and hassle free, appointments were made easily and car was clean and ready when promised

24 April 2018

service

5

Because my issue was dealt with straight away

24 April 2018

service

5

Delivered curtousycar at correct time vital to me & returned my on time & repairs all done

22 April 2018

service

5

liked the free water botle

21 April 2018

service

5

No problems at all

20 April 2018

service

5

Because it wa better than expected

19 April 2018

service

5

They were attentive, and solved my problem

19 April 2018

service

5

Dave and Arron on service desk always friendly and helpful

16 April 2018

service

5

Friendly and knowledgeable staff who really look after the customer.

13 April 2018

service

5

Brilliant

10 April 2018

sales

5

Excellent service. Prompt reply to questions and polite.

10 April 2018

service

4

The call centre gave me different advice than the dealer regarding paying for my MOT

10 April 2018

sales

5

Treated very well by Luke and everything was explained clearly throughout. At no point did I ever feel like I was being sold to or pressured which was refreshing. Collecting the car was incredibly smooth and seamless.

10 April 2018

sales

5

The sales service we received from Luke and Molly was excellent. Almost perfect - just a real shame they forgot to include our parking sensors before we picked the vehicle up but they have sorted this now and been installed today.

09 April 2018

service

5

Completely satifisfied. As above comment.

06 April 2018

service

5

Friendly staff; good service and didn't feel that the service of my Mini was used as an opportunity to generate additional spend on repairs etc.

04 April 2018

sales

5

Warm, not pushy, knowledgeable

03 April 2018

service

5

I was able to plan the date to suit my needs. The service staff gave an indication of when the mini would be ready & we were even offered a lift to the Town centre. Clear & concise information.The staff were professional

31 March 2018

service

5

Happy with service

28 March 2018

service

5

No problems at all.

27 March 2018

sales

5

Excellent customer service

26 March 2018

service

5

I have always been pleased by the service given by Dick Lovett

26 March 2018

service

5

It is always a pleasure to visit, they have a fabulous product and know how to look after their customers

26 March 2018

sales

5

Shaun greeted us ... Explained everything we needed to go through with the paperwork. Shaun showed us around the car and went through everything we needed to know and answered any questioned we had . Great service . Thank you shaun

25 March 2018

service

5

The Service department picked up a very minor fault on my Mini that could have been easily overlooked and ensured that it was corrected within my warranty period.The service department always ensures my car is returned in a clean condition

24 March 2018

service

4

no problems

24 March 2018

service

4

Would have liked a little some feedback as to why the car's telemetry was telling me to take it in to an agent even though it was only 15 months old and had only done 6,500 miles. I meant to ask but forgot to do so.

23 March 2018

service

5

Caring and professional and friendly staff. Love the atmosphere and vibe at Dick Lovett. They make you feel very valued and appreciated as a customer.

21 March 2018

service

5

Easy, efficient and flexible

20 March 2018

service

5

Service team always helpful

19 March 2018

service

4

Friendly service. I had expected warranty work (window trims) to be done on the day that the car was booked in but they held it over to the next week.

17 March 2018

service

5

Booked the car in for a service and MOT. Was told it would be ready in 2 hours but it was finished before time and the staff were most helpful.

17 March 2018

service

5

As above. Always courteous and professional. I thought video was great and to see tyres and brakes