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Customer Reviews.

service

3.5

Frustrated to not get a response re fitting a new sat nav. Still waiting three weeks later.

11 October 2017

sales

5

Underpromisef and overdelivered. Last minute stripe request was no problem and didn’t delay delivery

11 October 2017

sales

5

The way I was looked after by every one of the MINI showroom staff was great - this was not just the main salesman but his colleagues too.

11 October 2017

sales

5

Thought dealers website was good & easy to use. Everybody in dealership were helpful & no problem having test drive in different cars. No problem contacting the salesperson after with questions.

10 October 2017

sales

5

We were looked after from start to finish, could not fault the service we received from Nick.

10 October 2017

sales

5

Dealing with Nick Baker is always so easy .He is so patient with us OAPs!! explains it all right through the whole purchase very professionally,but also like a good friend.A pleasure to deal with

10 October 2017

sales

5

same as above

10 October 2017

sales

5

As above Q1

09 October 2017

sales

5

Staff made the experience seem special.

09 October 2017

sales

5

Rosie Hadfield at Bath Mini is an exceptionally ambassador for the company. Extremely knowledgeable but without pushing for a hard sale she made the whole experience an absolute pleasure. An outstanding professional in all respects.

08 October 2017

service

5

The garage are very welcoming, courteous, and efficient. Top marks

06 October 2017

service

5

Helpful sand friendly staff. Quick service.

06 October 2017

sales

5

excellent service friendly staff nothing was to much trouble plenty of tea or coffee and biscuits we were there well after closing time sorting everything out.

05 October 2017

service

5

Work always carried out on time with a smile; never ever any after-service problems

05 October 2017

service

3

.

02 October 2017

service

5

Prompt smooth and easy

02 October 2017

service

5

Work was completed on time and a small fault on the paintwork was identified and arrangements made to correct it within the warranty period

01 October 2017

service

4

Already commented in previous survey and resolved.

29 September 2017

sales

5

The sales rep Rose Hatfield was wonderful and looked after us all the way through choosing our new mini, plus she was never to busy to speak to us about the delivery, such a lovely girl. We intend to trade in after 3 years and if Rose is still workin

28 September 2017

service

5

.

28 September 2017

service

5

I waited in a pleasing environment and provided free coffee and biscuits (Thanks Jess)

28 September 2017

service

5

Friendly & helpful staff

26 September 2017

service

5

SUPERB CUSTOMER SERVICE - WAS LOOKED AFTER WHILST MINI WAS BEING SERVICED - VERY PROMPT

25 September 2017

sales

5

It's everything I wanted and more

25 September 2017

service

3

Told alternator belt needed replacing urgently only when came to pick up, meaning I need to take more time and money to bring in again rather than getting done whilst in for service - very annoying!

24 September 2017

service

5

Polite, professional

23 September 2017

service

5

Efficiency and courtesy very good

22 September 2017

service

4

I had to delay my service last minute - due to a flat tyre and they were very accommodating. They also brought the car home to me when it was finished.

20 September 2017

service

2

No paperwork returned with car. Had to ring up to be told there was an advisory that I had a nail in a tyre!!Makes it hard to trust that everything is ok

20 September 2017

sales

5

Every one was so courteous .

20 September 2017

service

5

Carried out without any issues. Waiting area pleasant.

19 September 2017

sales

5

Smooth transaction. No rush.

18 September 2017

sales

5

See above answer

17 September 2017

service

5

Friendly and efficient

16 September 2017

sales

5

Car was personally delivered to me by Manager to my home as I had child care issues, and also did all they could to take my vehicle as part ex and all the ins and outs of that to make it work....

14 September 2017

sales

5

Philly and her colleagues were more than helpful and explained everything during the process to our satisfaction. They were also on call if we had any further questions.

13 September 2017

sales

5

professional sales team - an excellent service.

13 September 2017

service

4

The car was not returned as clean as it could have been

12 September 2017

service

5

Staff

12 September 2017

sales

5

Professional and expert service where you are made to feel special. Everyone concerned gave maximum care and attention.Perfect advice and knowledge with every little detail taken care of.

12 September 2017

service

4.5

All done to time including minor warranted issue fixed with no quibble

12 September 2017

service

5

Fabulous team who know their stuff and don't try to pull the wool over your eyes

11 September 2017

service

5

All went smoothly and I was kept informed of progress and collection times.

08 September 2017

service

5

Work was done speedily, car cleaned and look fab and was also driven home to my home address without me asking!

08 September 2017

service

4

Very friendly attentive and knowledgeable staff

07 September 2017

service

5

Efficient and completed within the time scales we required.

05 September 2017

service

5

They go one step further eg giving the car a clean which is a huge advantage over previous garages

05 September 2017

service

5

My car was serviced and MOT'ed swiftly and without fuss.

31 August 2017

service

3

the customer service was good however I still have the same fault with the car.

30 August 2017

service

5

See above