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Customer Reviews.

sales

5

Enjoy the experience and the staff

03 July 2018

sales

5

Just brilliant. Danial Davies such a lovely person. Amazing salesperson. He’s a keeper to the Dick Lovett brand.

22 June 2018

service

5

Completely satisfied

20 June 2018

service

5

As above..polite and courteous

19 June 2018

service

4

Service was good, the work was done on time. It's not five because your prices aren't competitive for your tyres.

12 June 2018

service

4

Bath dealership 8-10 Centralised service centre 0

11 June 2018

service

4

Because

08 June 2018

service

5

Everything was as it needed to be

08 June 2018

service

5

Easy to book, drop car off and pick up. Nice Courtesy car too..

07 June 2018

service

5

Very attentive.

05 June 2018

service

5

Friendly, helpful, knowledgeable staff. Nice area to wait in. Flexible appointments. They invite you to nice events e.g. Bristol film week. Understanding if you're running a bit late.

02 June 2018

service

5

Very accommodating

01 June 2018

service

5

Everything was made easy for me

30 May 2018

sales

5

Kept well informed

29 May 2018

sales

4

Have to compare with our new mini 8 years ago and the latest.The salesman over-costed the package, until I had pointed out a similar priced package in the showroom. Little details missing like the flowers, and lack of feedback.

29 May 2018

sales

5

Daniel Davis was attentive to my needs and followed up promptly at every turn throughout the process.

26 May 2018

service

5

Adrian and his team - particularly Dave Hodges - are the best service guys I have ever encountered in over 30 years as a car owner. Nothing - literally nothing - is too much trouble. I cannot praise them highly enough.

25 May 2018

service

5

Friendly service and explained what would be happening

25 May 2018

service

4

All fine bar the wash which was poor at best

24 May 2018

service

5

Friendly customer service in the Bath branch. Everyone always seems happy to be working there. They’ll answer all questions too and won’t rush you. Everything with the car sorted in little time, and great pricing. I even got a MINI branded bottle!

24 May 2018

sales

5

The sales man that I dealt with was extremly helpful and patient. He explained things very well and didn’t patronise me, he Followed up after the purchase and Was very helpful and supportive.

23 May 2018

sales

4

I was pleased, although it's a shame that flowers have been stopped, I was disappointed. Unfortunately my neighbour had told me she had bed. Given some so I was excited by the prospect as I felt it would have been a nice touch

23 May 2018

service

5

Professional,friendly and willingness to help. I sense the desire from staff to do their absolute best for me

22 May 2018

service

5

Very efficient

22 May 2018

service

5

The staff are always very pleasant and helpful. They checked the car over for me before setting off on a road trip to Spain and gave it a courtesy valet. It looked great.

22 May 2018

service

5

Same as above.

22 May 2018

service

4

Had some trouble getting response to set up appointment in first place through alphabet. Service itself was very satisfactory.

18 May 2018

service

5

Outstanding service. Great team, always friendly, kind and helpful. Please pass on my thanks to Dave

18 May 2018

service

5

See above. Excellent experience all round.

17 May 2018

service

5

Very quick service

17 May 2018

service

5

Good service

16 May 2018

service

4.5

Great customer service & professional

16 May 2018

sales

5

Throughout the process of ordering and waiting for our new Mini to be delivered, we were kept informed and any questions we had were answered. On the day of collection, the team had my Mini ready in the showroom: gift wrapped! A wonderful thought.

15 May 2018

service

5

Only went in for it's 1st birthday wash & vac but was given a complete health check free of charge which was great service.

15 May 2018

service

5

Vehicle ready exactly on time and clean.

15 May 2018

service

5

This is due to ever aspect of getting my car, to it going into a service.. being taken to work, picked up with my car! My car always comes out looking brand new. They update me during every part of the day I couldn’t be happier.

15 May 2018

service

5

Knowledgeable staff. Very helpful

14 May 2018

service

5

The service staff were very helpful and polite and I was able to wait in comfort with tea or coffee.

12 May 2018

sales

4

Very friendly,professional and patient. But we did wait longer than expected for vehicle to arrive.

12 May 2018

sales

5

Harrison Drew was excellent keeping me up to date with progress and making the part-exchange and purchase of my new mini very straightforward.

10 May 2018

sales

5

Friendly, helpful staff, kept up to date with progress on cars arrival, lovely showroom, and a call after to make sure everything was ok

09 May 2018

sales

4

Bit of haggling over the price which was a bit painful but aside from that all great

09 May 2018

service

5

Efficient and professional.

09 May 2018

service

4

Very good service, scary price tho.

02 May 2018

sales

5

Great communication throughout the process. Knew exactly what I wanted and they worked hard to meet my needs.

01 May 2018

service

5

polite and very efficient

01 May 2018

service

4

awaiting MOT certificate

01 May 2018

service

5

Good communication, but an email or text message to confirm courtesy car arrangements should be a must.

30 April 2018

service

5

Generally an excellent experience

27 April 2018

sales

5

Excellent service