Brillant service explained every thing,given a time when ready to collect.
Able to book a 2hour slot. Welcomed into the showroom. Good video of items requiring attention before the next service.
Dick Lovett are always helpful, courteous and cheerful. Excellent
We are in your hands and I trust that you carry out checks throughly.
Everything about the service was great. From the moment I arrived at your showroom to the moment I left, I was treated with friendly, professional service and courtesy
The staff have always been very helpful and pleasant
All the dealership staff are very courteous and customer focused. I cant speak too highly of them.They are a credit to the Mini ethos.
Whilst my car was in the garage it was knocked. I was given a courtesy car but when my car was returned to me I there was still damage. After another phone call it was rectified so there is no complaint but can't say I was completely satisfied.
All members of staff were very approachable and professional. Very quick service, the drink facility whilst I waited was brilliant.
The staff were attentive and knowledgeable.
Everytime I bring my mini I receive an extremely good service experience
always excellent service at Bath
just so easy to arrange service, and staff very helpful and friendly
We got what we wanted good service
Everything done in the time stated
a good service provided however the tyre pressure monitor system came on when I started the car and had to carry out a reset myself.
The garage kept us informed as the day progressed,and the car was ready on time.
All staff are helpful and courteous. Happy to check my car out as I wasnt sure what needed looking at- out my mind at ease that all was ok. Seems to be a team who work very well together and this comes across when you go in.
From booking to collection extremely easy with a hire car at the ready
Easy to make an appointment. I was kept in touch with progress/any issues and it was a stress free experience.
I was given a specific time to pick my car up but had to wait for 1.5 hours to actually get it. However, I was not required to pay for the service due to this.
I think being completely satisfied says it all.
All good - as above.
With the problems I have had with the car, service department sorted asap
Polite and helpful service given
Easy, efficient, friendly.
As per 1
The service was fine. Would have given 5* however an email giving estimate for paint damage repair never arrived. On following up on this I found that no request had been put to bodyshop.
I was impressed with the loan car, and that it was automatic (like my own)
After our order was placed, we were In touch all they way through to delivery.
Dick Lovett Bath provided a dedicated sales person, Molly Larbalestier. I was able to contact her each time I required an answer to any problems. Her line manager Rose Hadfield also responded to any questions. I had a contact focal point there.
Great as always
They did what they said they would do efficiently and I was given a goodwill gift.
Very satisfied with the service. Was even sent a video on work to be completed by the technician at Dick Lovett. And I loved the tick survey on work that I needed and work that could be completed if I required it
Service was prompt, procedure well explained, as was the subsequent billing. Car was cleaned as a bonus.
Outstanding customer service from Dave, Aaron, Josh and Caroline
Activities completed on time & to budget. Sensible advisories but no undue pressure.
All done efficiently. See above.
It was a smooth, seamless service. I was taken to Work promptly and my car was returned back to me at Work promptly. Plus, the car had been cleaned.
Lots appointments available ready on time. Having it cleaned was particularly appreciated.
I had a problem with my Mini and now OK
Pleasant enough but wasted our time.
Staff at Dick Lovett were attentive, supportive and proactive. Very impressive
Nothing is too much, everyone very polite and jobs get done.
The odd few misunderstandings, however they have been addressed and all staff have been extremely accommodating, helpful and very pleasant.
Everything was completed to a high standard. The customer service by the service staff was exceptional. Very friendly and helpful.
Always treated with courtesy and helped to check the car whenever requiref