Very easy to deal with and no hassle

Because I always like going to Bath Mini as they know me and treat me well. I have developed a level of trust that I have not felt when going to other garages

Given a lift into town and collected again later.

Took the car in with a specific fault noted. Explained on the day what they'd do, how long it would take. Everything done as explained and on time. Faultless.

Very efficient

Hire car ready on arrival, straight forward no fuss very efficient service

Kindly dropped me home and dropped my car off after it was finished. Cheaper than expected. Lovely Dave helped me out!

Dave Aaron and Jess are a credit to the company, faultless knowledgeable service.

Very happy ??

I was confident that you listened to my concerns, investigated them thoroughly and serviced my car to the best standard.

Great service, feel like a valued customer.

Prompt, easy and helpful service by David Hodges; he had the knowledge and made the time to provide me with good and helpful advice.

The service reminder for the MOT was not reset and so the service indicator comes on each time I start the car. I do not know how to reset it for the next mot date myself.

Excellent service, all issues addressed efficiently and effectively

I was seen on time and the work was completed efficiently and with a smile

You always feel like a valued customer.

Always complete the job (this time service and break pads) very quickly, with no issues

Everything fine.

Everything was as expected - very good indeed.

I dealt with several people and they all knew their jobs and were most helpful

The staff are friendly and the free coffee and biscuit in the waiting area are a nice touch

Sorted out all the issues with my car.

Philly was great

What I would expect from the dealer.

Amazing service

You gave me a brand new mini to use while you fixed the leaking boot. You did the job in a morning. You staff were friendly and efficient

Once Molly took over the sale I was extremely impressed but before that the service I received from the outgoing sales man was poor, he was leaving the business and I didn't feel well looked after until Molly took over

Polite, Efficient, called when they said they would

Car was serviced on time

I was sent a video showing me the issues that the technician identified. When I went to collect my car, I agreed dates to carry out both pieces of work. I was given good, sensible advice and felt valued and respected.

All the Service personnel were very helpful but I did sometimes have to chase updates as my was car with them for 3 weeks.

Friendly and efficient staff. Car ready when promised and beautifully clean.

Polite and friendly and efficient.

For the attention given.

Pleasant staff and efficient service at a sensible price

Very satisfied overall friendly efficient service

Good service from centre

Down to your team, I trust them and they always are there if I need any help or advice, I am always welcomed

Everything went so smoothly and professionally

Professional, friendly service.

The sales staff were fantastic but Mini delivery systems leave a lot to be desired-promises of a delivery date then being phoned at 6 o'clock the night before to be told the car had not arrived and they weren't sure when-difficult for sales staff

It was a disaster. From the outset, I was given the wrong day to take my car in. Then when I arrived at the service desk, I was greeted with terrible customer service. I was to a greater extent told it was my problem and fault. Speechless.

Excellent service

Top notch, all aspects

Very good staff: Molly. Delivery a bit slow.

Excellent service & everything was fully explained to me about the car.

Nothing to quibble over

A valet would have been very welcome - looked like someone had done a little bit of a tidy

Delivered as promised.

I was hesitant to return to the Bath branch but felt that it required MINI specialist expertise. 2+ weeks on I am still awaiting a response to concerns raised regarding previous work. Concerns were also raised at the time and no response was received