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Customer Reviews.

sales

2

For reasons already given, if I was purchasing the vehicle as a private buyer and not through Motability I would have rejected the vehicle.

06 January 2020

service

4

Resolved problem

02 January 2020

sales

5

Very welcoming and kept me informed during delivery.

30 December 2019

service

2

Long wait and bad info given.

29 December 2019

service

3

See above

27 December 2019

sales

5

As previous

27 December 2019

service

4

Although the experience with Mini is always fantastic, I was told my car would be cleaned after the MOT and it was not. I did not want to complain but I felt that this service was rushed due to it being about 5pm when my car was returned to me.

24 December 2019

service

5

Kept me updated at all times, understood the problem had been there for some time and getting worse, and as the car was a couple weeks out of warantee they arranged for it to be done as a good will repair.

24 December 2019

service

5

Friendly and professional staff, was kept informed of the progress of the service and picked up a lovely clean serviced car. Courtesy car provided.

23 December 2019

service

5

Good servicing and experience. Reliable information and not lots of additional work required that does not come within service deal.

22 December 2019

service

2

Had to hang around all day. Was not advised was all day appointment . Had to be there for 8am - car not ready until 3.15pm .

20 December 2019

service

5

They did what they said they'd do and when they said they'd do it.

18 December 2019

service

3

Booked car in for end of warranty check. Service manager persuaded me (with offer of a courtesy car) to follow up with 2 new tyres, MOT & suspension work. On arrival for said works, no mention of tyres on schedule. Inattention to detail! & see below.

18 December 2019

sales

5

We were kept informed, and car arrived earlier than expected

17 December 2019

sales

5

Everyone very helpful and attentive

17 December 2019

service

5

I was informed what had been done.

16 December 2019

service

5

See above! I was concerned when Dave left that standards might fall but Aaron is doing a brilliant job in his place.

16 December 2019

service

5

Excellent customer service

16 December 2019

sales

5

Very helpful and prompt service by Daniel Davis at Dick Lovett Bath Mini

16 December 2019

service

5

wonderful efficient service

15 December 2019

service

1

Problem still not fixed

14 December 2019

service

5

Car was picked up and dropped back no hassle no worries

12 December 2019

service

5

I was kept informed and treated respectfully. You are a breath of fresh air compared to Marshalls in Salisbury

12 December 2019

service

5

The whole process start to finish was excellent, called with updates, car was finished early and spotlessly cleaned.

12 December 2019

sales

5

I can not praise Gary and the Bath staff to much, I tell all my friends if you want a great car with first class service buy a mini from Bath

11 December 2019

service

2

Car returned not washed, with both ends dash cam unconnected. Phoned dealer, offered to wash if passing, i wasnt. They offered to collect it + do mini valet, done to good standard but driver said just plugged dash cam back as didnt like driving w/it

10 December 2019

sales

4

I would have been completely satisfied if the specification of my car was as I expected. Unfortunately there was no lumbar support in the seats.

10 December 2019

sales

5

It has been a pleasure dealing with Dick Lovatt Bath and Peter Marks in particular. All the arrangements were made very efficiently- an excellent level of service!

08 December 2019

service

5

I was offered refreshments during my time at the dealership for the free winter health check on my Mini Countryman and the staff were nice and pleasant to talk to.

02 December 2019

service

2

Took several phone calls before I could talk to a human and book the car in.

01 December 2019

service

4

Did everything I asked for, offered a lift into Bath, cleaned car (reasonably), sorted out a few extra things

30 November 2019

service

5

Just everything was perfect

29 November 2019

service

5

No hassle

28 November 2019

service

4

It was great but I did end up waiting almost an hour for the car which I was expecting to be ready at 12.30pm

27 November 2019

service

5

As ever they are courteous, efficient and always keep me informed.

27 November 2019

service

5

Faultless service

26 November 2019

service

5

Efficient and friendly

26 November 2019

service

5

Impressed complimentary service was offered. From making appointment and dropping off & collecting car it was an easy process. Everything happened when and how it had been described. Left reassured that my car had been through some useful checks

25 November 2019

service

5

Very efficient service

23 November 2019

service

3.5

Not too pushy sales. Exceptional front desk - one person in particular - service. Offered to help carry luggage out to car for example.

16 November 2019

service

5

After a few issues, the manager called to chat and went above and beyond to resolve those issues and restored our faith in the Bath branch

16 November 2019

service

5

I like how simple everything is. From car collection and delivery (therefore not having to take a days leave). To how the Service Department keep you informed via their informative video.

16 November 2019

service

5

Staff were friendly,polite and helpful at all times

15 November 2019

service

5

Booking the appointment was easy, efficiency of completing the service was very good, and the politeness and professionalism of the staff is always very good.

14 November 2019

service

4

Delivered on time as specified

12 November 2019

service

4

Work was carried out efficiently. Staff very pleasant and helpful

11 November 2019

service

5

Very satisfied with their attention to my issue, which was a leak in the boot of my car. They kept the mini for several days in order to make sure the problem was solved.

09 November 2019

service

5

It was fine.

08 November 2019

service

5

Car completed on time. Courteous staff. Comfortable waiting area.

07 November 2019

service

2

Flaps under the car used for access were not done up - I had to crawl under the car and finish the job. Tyre pressures were low and not picked up. What else wasn't completed???