Car completed on time. Courteous staff. Comfortable waiting area.

Flaps under the car used for access were not done up - I had to crawl under the car and finish the job. Tyre pressures were low and not picked up. What else wasn't completed???

Told to bring car in for 8.30, but when I arrived I was told there were several waiting appointments and that the car would not be ready until 12.30. Would have happily brought car in later if I knew there were other's ahead of me.

Happy with service, but would have preferred to bring the car in 9.30 am (as previous years) rather than a choice of 8am or 2pm

Quick and easy. Friend staff.

See above comment

Whole process was easy, i was even told that something that i had booked wasnt necessary so saved money!!

Great service as usual.

Very satisfactory transaction with very helpful team

Always had good quality service

I had to wait 2 weeks for the leak to be fixed. To be fair I did have a curtesy car during this time. They were both automatics which I'm not used to, so I was glad to get my car back.

Very efficient and keep me informed

Booking process was hard work (person on phone not very helpful). A fairly major fault was identified (damaged wheel) but the service advisor had limited understanding and couldn't properly explain - kept saying you really need to see it!

On my previous mot visits I normally received a winter health check which on this occasion I did not.

Helpful

- Picked car up, did job quickly for quoted cost, and delivered back same day - I've come to know all staff very well at Dick Lovett Bath and they are a very responsive, excellent team

The customer service assistant, Molly, did an excellent job.

We found it very easy to get an appointment to suit us. The service was completed efficiently and our car returned on time and clean!

Courtesy car was easy to arrange

Excellent staff, courteous and knowledgeable without being pushy

Polite and efficient

Phlly was great she new her product she listened to what we wanted and married us with the perfect car

All of the above, you are made to feel that they care and nothing is too much trouble. They make it so easy to buy a car!

The people we dealt with, mainly Harrison Drew, were the perfect representatives. No hard sell, everything explained and demonstrated and nothing too much trouble. Rose was also a blessing.

Great service, worked hard to get best deal and made to feel special. Philly and Luke at Bath did an excellent job!

The day was well organised and the handover a pleasure

No issues with the service I received. All as expected.

Missing tyre caps from all wheels.

Philly and her boss were very helpful and went out of their way to find solutions to anything we asked . Kept us up to date with the process and are genuinely keen on their product.

The car was in for a service, I was able to work from the show room, and the service didn't take any longer than expected. The car was also cleaned too, which was awesome.

A mistake was made when they priced same extras on my new Mini as on my last one, they forgot the internal chrome, they agreed to include it in the original quote but then added £3. a month to the payment nearly the price of the chrome. sorted now.

Staff always helpful and vehicle completed on time and cleaned.

Dan Davies was excellent , he kept me updated about the new mini at all times , didn't even get cross when after ordering the car I asked if I could change the colour , it was a pleasure purchasing a mini from Dan .

Good service

Friendly, helpful & efficient.

Personable service. Very helpful and courteous

MOTs and servicing are always easy to arrange and convenient to drop off before work and collect after work

Everything I asked to be done, was done and in the agreed time slot

Very helpful, very pleasant experience

Very efficient

The service was booked in and carried out on time. Staff are always friendly and helpful

Easy and friendly

Factory updates didn't materialise

Friendly efficient attention to our needs

As - Free wash/vac, a complim. health check. I applied online. I then spoke on the phone (they-no knowledge of date) also told that a reprogram was needed - all day thing. Car was not cleaned inside properly and the boot was untouched.

Because the service was satisfactory!

Because I always like going to Bath Mini as they know me and treat me well. I have developed a level of trust that I have not felt when going to other garages

Very easy to deal with and no hassle

Given a lift into town and collected again later.

Very efficient