Kept me up to date on vehicle service and had it ready for when I needed it back.

I would have more satisfied if I had received a call to ask me if I would like to progress with the other work, rather than just going ahead.

Booked car in at short notice

Did everything that needed doing

Excellent prompt service from making the appointment to pick up . Had a curtesy mini for the day which was fantastic.

Nothing bad to say

Work was completed very quickly as I had to wait for MOT, service etc. Nice environment to wait and was given the opportunity of place to work (although it was not needed)

Dave Hodges was great as always. However, 15 minutes after picking up the car, the front underseal panel became detached and I had to limp back with it hanging off. I presume this is because it wasn't correctly reattached after the service.

Great service, very professional and friendly.

Bath as I said were very good, polite, efficient and helpful. My issue is with Dick Lovett Bristol, who passed me along to Dick Lovett Bath as I wanted to get the issue fixed locally.

Children were offered drinks, car was cleaned, I was kept up-to-date with the progress of the car, I was allowed to keep my courtesy car for an additional 12 hours....

Polite and experienced

It's what I expect from BMW

Fab as always!

Professional courteous efficient and positive

They did what we agreed on time and in a pleasant manner

Visual health check carried out on the car the car still works well no faults with anything the car still drives like a dream .

Not that easy to book over the phone. Much simpler in person. Otherwise, friendly and helpful staff. Work done as requested to a high standard. Car returned clean. Invoice explained in detail.

Friendly, attentive, and polite attitude of staff

Very fast and efficient.

No problems and kept informed

Easy to use and reliable

We had cameras fitted but no instruction on use . The instruction book is difficult to follow.

Staff have always been helpful, honest and brilliant.

Collection & Return is a godsend

Staff are always friendly, informative and efficient.

MOT date hadn't been put forward last year (from test date early Feb to March 1st, when car was bought, 9yrs before) so I had lost a month - they suggested repeating MOT a month later and issuing another certificate to bring date back to original on

Easy to book, given time to suit us with no problem. Car ready when we were told it would be ( or even before the time).

Start to finish hassle free service

Philly the sales representative was extremely helpful. She found me a great deal which I didn't think she would be able to do

All work done and in time

See above, stress free on a work day having to drop the car off and then get to work and picking it up after a long day. Great customer service, polite, chatty.

Poor valet every time and the staff smile but I dont think they mean it

exceeding my expectations by mot ing my car the afternoon i dropped it in for an MOT schedule for the following morning and for receiving a service video sent to my mobile phone

No areas missed very good

Excellent staff

Professional and always offered to go that extra mile to make it as easy for me as possible

Brilliant service! Will diffinitely be returning for my next MINI

It was only in for an MOT so not rigourously tested. But they kept to time and delivered a much cleaner car.

The experience was very positive, efficient and wonderful service throughout the whole process of buying my mini.

I feel I have had the best experience at Bath over the other Mini Centres I have been to.

Excellent service and some nice little extras (lift into Bath, car valeted, useful info etc)

Excellent experience and top quality service from the salesman Shaun and the rest of team in Bath

very pleased with sales process

would have been really nice if the windscreen had also been cleaned on the inside too.

Quick and no hassle

Love the video showing what has been checked.

Very good and it was good to pick it up in the show room

As above.