For reasons already given, if I was purchasing the vehicle as a private buyer and not through Motability I would have rejected the vehicle.

Resolved problem

Very welcoming and kept me informed during delivery.

Long wait and bad info given.

See above

As previous

Although the experience with Mini is always fantastic, I was told my car would be cleaned after the MOT and it was not. I did not want to complain but I felt that this service was rushed due to it being about 5pm when my car was returned to me.

Kept me updated at all times, understood the problem had been there for some time and getting worse, and as the car was a couple weeks out of warantee they arranged for it to be done as a good will repair.

Friendly and professional staff, was kept informed of the progress of the service and picked up a lovely clean serviced car. Courtesy car provided.

Good servicing and experience. Reliable information and not lots of additional work required that does not come within service deal.

Had to hang around all day. Was not advised was all day appointment . Had to be there for 8am - car not ready until 3.15pm .

They did what they said they'd do and when they said they'd do it.

Booked car in for end of warranty check. Service manager persuaded me (with offer of a courtesy car) to follow up with 2 new tyres, MOT & suspension work. On arrival for said works, no mention of tyres on schedule. Inattention to detail! & see below.

We were kept informed, and car arrived earlier than expected

Everyone very helpful and attentive

I was informed what had been done.

See above! I was concerned when Dave left that standards might fall but Aaron is doing a brilliant job in his place.

Excellent customer service

Very helpful and prompt service by Daniel Davis at Dick Lovett Bath Mini

wonderful efficient service

Problem still not fixed

Car was picked up and dropped back no hassle no worries

I was kept informed and treated respectfully. You are a breath of fresh air compared to Marshalls in Salisbury

The whole process start to finish was excellent, called with updates, car was finished early and spotlessly cleaned.

I can not praise Gary and the Bath staff to much, I tell all my friends if you want a great car with first class service buy a mini from Bath

Car returned not washed, with both ends dash cam unconnected. Phoned dealer, offered to wash if passing, i wasnt. They offered to collect it + do mini valet, done to good standard but driver said just plugged dash cam back as didnt like driving w/it

I would have been completely satisfied if the specification of my car was as I expected. Unfortunately there was no lumbar support in the seats.

It has been a pleasure dealing with Dick Lovatt Bath and Peter Marks in particular. All the arrangements were made very efficiently- an excellent level of service!

I was offered refreshments during my time at the dealership for the free winter health check on my Mini Countryman and the staff were nice and pleasant to talk to.

Took several phone calls before I could talk to a human and book the car in.

Did everything I asked for, offered a lift into Bath, cleaned car (reasonably), sorted out a few extra things

Just everything was perfect

No hassle

It was great but I did end up waiting almost an hour for the car which I was expecting to be ready at 12.30pm

As ever they are courteous, efficient and always keep me informed.

Faultless service

Efficient and friendly

Impressed complimentary service was offered. From making appointment and dropping off & collecting car it was an easy process. Everything happened when and how it had been described. Left reassured that my car had been through some useful checks

Very efficient service

Not too pushy sales. Exceptional front desk - one person in particular - service. Offered to help carry luggage out to car for example.

After a few issues, the manager called to chat and went above and beyond to resolve those issues and restored our faith in the Bath branch

I like how simple everything is. From car collection and delivery (therefore not having to take a days leave). To how the Service Department keep you informed via their informative video.

Staff were friendly,polite and helpful at all times

Booking the appointment was easy, efficiency of completing the service was very good, and the politeness and professionalism of the staff is always very good.

Delivered on time as specified

Work was carried out efficiently. Staff very pleasant and helpful

Very satisfied with their attention to my issue, which was a leak in the boot of my car. They kept the mini for several days in order to make sure the problem was solved.

It was fine.

Car completed on time. Courteous staff. Comfortable waiting area.

Flaps under the car used for access were not done up - I had to crawl under the car and finish the job. Tyre pressures were low and not picked up. What else wasn't completed???