A valet would have been very welcome - looked like someone had done a little bit of a tidy

Nothing to quibble over

Excellent service & everything was fully explained to me about the car.

Delivered as promised.

I was hesitant to return to the Bath branch but felt that it required MINI specialist expertise. 2+ weeks on I am still awaiting a response to concerns raised regarding previous work. Concerns were also raised at the time and no response was received

Not sure if what I took my mini in for has completely been achieved Because I need a courtesy car it can take a while to get a date to take it in.

Very good overall experience

Everyone explains the process and what they have done

Very. Purchase was straightforward and I was kept informed on progress of my mini build

Unfortunately the inside of the car was dusty and there were marks in the inside of the driver and rear doors when I collected the car. Also the tyre pressure warning light came on en route from the Mini Centre. A complimentary valet will be provided

As above

Me and my car were well looked after from start to finish.

Nothing went wrong. It was easy to book and I didn't have to wait long for a date. Really helpful to be able to get a lift into town while my car was being serviced

Everyone is just so helpful, friendly, professional & knowledgeable. They do what they say they will when they say they will!

Service staff always very helpful

Polite and friendly individual served me upon deposit of my car, called me to advise when ready, and upon collection of my car.

A professional approach in a relaxed and easy manner, enabling time to be spent exploring the various options to ascertain the correct route to go.

Thoughtful staff with a good sense of humour.

Always a professional job is done.

Brakes done very quickly while I waited

Great service from a very well informed sales assistant who was very patient with me!!!

Good,efficient, friendly, professional

Because I am completely satisfied

I would like to give some feedback for Dave specifically. After a misunderstanding regarding my appointment, he went above and beyond to make me happy. He is a credit to the team and is the reason I will come back to Bath in the future. I hope this

In general Good service when your there not always that easy to get hold of.

Everything went as planned

Brake fluid service and air conditioning service completed on time

Everyone was very helpful

Could of done with a smiling desk assistant

Clearly reported what had been done. Car cleaned. All good.

Prompt and pleasant service.

I was completely satisfied with the service, but disappointed that I had to wait 6 weeks for an apt after breaking down

When I first rang to query my service date I was advised it wasn't due yet. When I rang a few weeks later re a warning light for brake pads I was reassured that they would be fine for a few hundred more miles.

Professional way in which it was carried out ,and I was able to sit and wait in comfort for it to be be carried out.

They gave me a bow and flowers on delivery of my car. It felt amazing and was so exciting. They answered all my questions and Shaun helped set me phone up to my car so I was all ready to go when I left.

Good service

I'll definitely take my car back there for a service and MOT even though I didn't buy my car from the Bath garage.

They just completely look after you

Mini returned with issue fixed but now has another dashboard error. Coincidence ? I don't think so. Wonder if Dick Lovet will compensate?

On every occasion I've had anything done in the bodyshop there is a problem in some way. This time they refurbished an alloy and returned it inflated to only 2bar not 2.7. Why!!!! - The bad handling steering made me investigate and correct

Good service

Car wasn't returned on the day, luckily I had no urgent need for it.

Because they have been more helpful and willing to sort the problem I had even though I bought from the Bristol branch .

Good service and work completed to our satisfaction

While no fault found in car I do have reassurance given diagnostic check done.

Always polite, helpful, efficient

Largely good. Small issue with communication after the service but not a major issue.

They were late

Very satisfied from test drive to final purchase - nothing was too much trouble. Constantly updated from build to handover.

Efficient and friendly staff - regained my trust after some problems encountered with Dick Lovett Bristol.