Keep you up to date while service is taking place

To reiterate my above comment, Simon Edwards displayed excellent inter personal skills, maintained communication to ensure that I was fully aware of the various stages of resolution and fulfilled his promises.

Dani was concise and knowledgeable and picked up on my requirements very quickly

Brilliant throughout and always provided swift updates

Feedback of how the service was done ,eg accompanying video

They carried out my service and mot. I also asked for a health check which gives me peace of mind to know that my tyre pressures are good and that anything that needed topping up has been done.

The social distancing procedures that were in place were excellent. The staff were very efficient, informed and efficient.

very good serice

Easy to arrange

All done no hassle

The service was excellent, fast, the staff were really lovely and friendly and made the whole experience very exciting.

All good, very efficient new COVID system, efficient to call me with details and quote, and car was ready much earlier than originally promised. Very good

Hope everything done, but it's under the bonnet, so I can't tell. I do trust the engineers though. My husband gets a video from BMW showing the work done.

Considering the COVID issue, the service team were excellent and all was done to my complete satisfaction.

Delivered as specified

Great service and advice, kept us updated and welcoming