Largely good. Small issue with communication after the service but not a major issue.

They were late

Very satisfied from test drive to final purchase - nothing was too much trouble. Constantly updated from build to handover.

Efficient and friendly staff - regained my trust after some problems encountered with Dick Lovett Bristol.

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Timely and efficient service

As above

Only got a response to a request for a call back after we completed dealer survey saying that we had not had a reply

Daniel Davis was amazing seller, making it impossible to resist the offers

good support

The work on my car was completed to a high standard. I was able to access another car whilst mine was being worked on to ensure as little impact to my life as possible which is always appreciated.

The reason for this visit was simply to take out the official MINI advanced Eye 2.0 Dash cam system.Not only the worst dash cam Ive known but possibly one of the worst things ever produced by any company.

No hassle

Car ready on time, very courteous staff

Pleasant and professional service

All my concerns were answered and it was made very easy for me.

The service desk was very helpful and let me know of the issues they found and fixed it very quickly. Having my car collected and delivered was extremely useful and helpful for me.

Very accommodating

I was put through to a manager who arranged a prompt repair, when initially I had been told there was a month wait

I spoke to the team before the mini had an MOT and full service sorting out anything that needed to be done was listed and I would be notified if anything further was required. It was convenient that the mini was delivered back to me.

Good customer service

Simply The Best

I have already complained about being mis sold a service plan having two new tyres which don't match back ones and weren't cleaned Really disappointed

again very efficient, kept me informed and delivered the car back to me with a smile

Philly was just great in keeping me up to date with progress.

I would have preferred to have had an earlier app...I had to wait a month to get an appointment.

Long wait time over a month when made initial contact

Every thing went well

Always helpful

Good service

Staff always polite and knowledgeable, no problems with the servicing of the car.

Very happy with the level of service, quality of showroom, friendliness and information given. Also very pleased with the delivery timeline and how we were looked after. Also, after sales good.

During my visits to Dick Lovett Bath the staff have been courteous and friendly. I feel I have a specific contact at Bath with the salesperson I dealt with which is reassuring. They also undertook additional work I requested during the health check.

The day after my service my mini tyre inflation warning activated. I didn't expect to have that happen a day after the car had been 'serviced', and therefore having to make a trip to get air in them!

Harry was star - helped us find exactly what we wanted.

The entire experience has been a pleasure. From spec'ing the car to working out the finances. Everyone I've dealt with has been knowledgeable, helpful and very approachable.

The people are pleasant when you finally get through to them, but it takes too long to get through and the wait for the next available service is far too long (5 weeks). Does Dick Lovett have a problem recruiting and retaining service engineers?

A no hassle service. They picked the car up as I am having surgery and brought it back clean ! Who could ask for more.

David explained everything fully and the service was completed.

You look after my car and me beautifully, thankyou

Service guys are very caring, professional and know their job and make their customers feel special and have excellent communication skills

Prompt and efficient service

As above and was kept informed of progress during the service.

I was even given a spot near the heater to dry out after walking the dog in one of those storms - not to mention a cup of coffee!

Team are friendly and professional.

Take s the worry for me out of looking after my car.

carried out service as requested within stated time

Excelkent

Works were required but no cost given until after the job was done. Car not valeted (or if it was, not very well)

Being served by someone who didn't smile at all and just looked grumpy. Not what I was used to from Dick Lovetts @ Bristol. This reminded me why I never bought my cars from Wellsway. I found myself thinking, I will probably go elsewhere next time.